Privacy policy

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Welcome to our Privacy Policy page. Protecting your privacy and ensuring the security of your personal data is of utmost importance to us. This policy explains what data we collect, how we use it, your rights regarding your personal information, and how you can contact us.

What Data We Collect

We may collect and process the following types of personal data when you interact with our website:

Contact Information: such as your name, email address, phone number, and mailing address when you submit forms or contact us.
Usage Data: details about your visits to our website, including pages viewed, time spent on the site, and other technical data collected through cookies and similar technologies.
Device Information: information about your device, browser type, IP address, and operating system.
Communication Data: any correspondence or communications you send to us, including emails, phone calls, or messages.

How We Use Data

Your personal data is used solely for legitimate business purposes and to enhance your experience on our website. Specifically, we use your data to:

Respond to your inquiries and provide customer support.
Process any requests or transactions you make through our website.
Improve and optimize our website’s functionality and content.
Send you important updates, notifications, or marketing communications if you have opted to receive them.
Ensure the security and integrity of our systems and protect against unauthorized access.

Cookies

Our website uses cookies to enhance your browsing experience and gather usage statistics. Cookies are small text files placed on your device that help us understand how you use our site.

We use the following types of cookies:

Essential Cookies: necessary for the operation of the website and cannot be disabled.
Performance Cookies: collect information about how visitors use the site to improve user experience.
Functionality Cookies: remember your preferences to provide a more personalized experience.

You can manage or disable cookies through your browser settings, but please note this may affect some features of the website.

Third-Party Links

Our website may contain links to third-party websites and services, including social media platforms. We do not control these external sites and are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

For example, you can connect with us through our Social/X page: https://x.com/Lufthansa.

Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

Secure data transmission using encryption protocols (such as HTTPS).
Regular monitoring and auditing of our systems for vulnerabilities.
Strict access controls limiting data access to authorized personnel only.
Data backups and disaster recovery plans to ensure data availability.

Despite these measures, please be aware that no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

User Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You may request the deletion of your personal data where we have no legal obligation to retain it.
Right to Restrict Processing: You have the right to limit how we use your data in certain circumstances.
Right to Object: You may object to the processing of your data for direct marketing or other legitimate interests.
Right to Data Portability: You can request your data in a structured, machine-readable format.
Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time.

If you would like to exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please do not hesitate to contact us:

Email: help@roqyryo.com
Phone: +49 171 2048 3376
Address: Hohenstaufenring 58, 50674 Köln, Germany

We are committed to responding to all privacy-related inquiries promptly and transparently. Thank you for trusting us with your information.

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